Imagine waking up every weekday, going along the same route and meeting up with trouble. You are doing your job and following rules but you are disrespected, yelled at, called names and threatened. This is the kind of day *Susan has every week as she goes along her bus route.
On several occasions when I have ridden on the bus there have been problems. Students get on the bus and do not show proper id. They come up with all sorts of excuses and hold the bus up. The driver sticks by the rules. She refuses to budge even though the students are arguing with her and a few of the passengers are siding with them. One man even said, “Why don’t you let them on? It’s obvious that they’re students.”
Others grumble because they don’t want to be late for work. They fail to realize that it was not Susan who was delaying them. The students are unwilling to pay the fare. They refuse to abide by the rules. They want to have their own way.
Would they try this with another driver? They probably think that because Susan is a woman she would be lenient. When they realize that she is no push over, they resort to profanity, name-calling and then stomp out of the bus.
On the morning of November 3 when the bus pulls up and I see Susan behind the wheel, my heart sinks. I wonder what trouble lay ahead for this poor woman. I didn’t have to wait long to find out. About five minutes after we pull away from my stop we get to the third bus stop where Susan waits for a few minutes like the other bus drivers do.
After glancing at her watch, a woman decides to approach Susan. She leans over and says something to her. Gradually low voices are raised and pretty soon there is a shouting match. The woman is angry with Susan because she thinks she is running behind schedule. This is not the case.
The bus scheduled to come earlier was either late or simply did not show up. This has happened before. Susan tries to reason with the woman but to no avail. The woman returns to her seat and after a few more angry remarks, she simmers down. The bus moves off and the rest of the trip is uneventful.
When we get to the station I am impressed to go over to Susan. I say to her, “Don’t let them get to you.” She assures me that she wouldn’t and that she is simply doing her job. As I turn away, she calls out to me, “Thanks. I really appreciate this.” I tell her to have a good day and leave.
God wanted me to lift up this hard-working, dedicated public servant who has been put down too many times because she refuses to break or bend the rules.
A year has passed and I no longer see Susan. Maybe she had enough and asked to be put on another route. Please keep drivers like Susan in your prayers. And ask God to soften the hearts of the difficult people they have to deal with.
*Susan is not her real name.